Items in your Shopping Cart will remain until they are purchased or removed.

 Options in the Shopping Cart

  • Review your order - Review the details of your order before you proceed to our secure checkout.
  • Update order quantity - If you wish to update the order quantity of any item in your cart, simply type the desired quantity and click "Update."
  • Remove an item - If you wish to remove an item from your cart, you can select “Remove” underneath the product detail information or update the order quantity to zero and click "Update."
  • Return to shopping - If you wish to continue shopping while viewing your Cart, click "Continue Shopping." Items in your Cart will remain until they are purchased or removed.  You may return to your Shopping Cart at any time by clicking "Cart" at the top of the page.
  • Proceed to secure checkout - When you are ready to purchase your item(s), click "Secure Checkout." Our checkout process is fast, easy and secure. 

PLACING AN ORDER

Finding Items

There are two ways to find items on canelostore.com: You may search for items using a Keyword or Item Number in the search box, or browse our site by using the navigation links at the top of the page.

Learning More About Items

If you would like more information about an item you see, simply click on the item. This will take you to a Product Detail page that provides a complete product description, product reviews from other customers, and additional products that we recommend.

Adding Items to Your Shopping Cart

To add items to your Cart, follow these steps:

  • If required, choose a size and/or color for the item you want to purchase.
  • Select a color from the product images located under item price.
  • Click on the drop-down menu to select a size. (Note: If a size is not listed in the drop-down menu, the item is out of stock and not available for purchase.)
  • Click the "Add to Cart" button to add the item to your Cart.

PAYMENT OPTIONS

Credit cards accepted:

  • American Express
  • Discover
  • MasterCard
  • Visa 

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Please Note:

  • Items purchased on debit card or credit card may be billed immediately upon order confirmation.
  • For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.  

ORDER STATUS

The status of your order is supplied by canelostore.com. It represents the progress of your order between the time it is placed and the time it ships from our warehouse. To find the status of your order:

  • Check your email - We send you regular emails regarding the status of your order.
  • Visit our Order Status page.
  • Contact us - If you still have questions about your order, please contact us at (619) 721-3638

Please note: Order information may take up to 1 hour after your order is placed before it is displayed in your order history.  

SALES TAX

State laws require that we charge applicable sales tax on orders shipped to the following states:

Arizona, California, Colorado, Florida, Georgia, Hawaii, Illinois, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, South Carolina, Texas, Utah, Virginia, Washington, and Canada. 

SHIPPING METHODS & TIMELINES

During checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.)

Generally, you will have the option of upgrading your shipping method for faster delivery. If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 10:00 AM.  PST or your order may not be processed until the following business day. (Business days are Monday-Friday, excluding federal holidays within the United States.)

ALWAYS FREE SHIPPING ON ORDERS OVER $60!

Enjoy free standard shipping when you place an order over $60 online at canelostore.com. 

DELIVERY TIMES

Delivery of your items will vary depending on your location and designated shipping method. Typically, items leave our warehouse within 1 business day and arrives 2-5 business days after they have shipped. Business days are Monday-Friday, excluding federal holidays within the United States.

CANCELLATIONS

Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:

  • Your item has become unavailable
  • We are having difficulty processing your payment information
  • We are unable to ship to the address provided

If your order is cancelled, you will receive notice via email. You will not be billed for any cancelled items. Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing items similar to those unavailable, you may contact our Support Team for recommendations. 

Customer Requested Cancellations

Our system is designed to process and ship orders as quickly as possible. After you have clicked "Place Your Order," you cannot cancel or change your order.