Items purchased online or by phone may be exchanged by mail in their original condition and accompanied by the original packing slip within 30 days. All sales are final.
Returns after 30 days: If customer returns product(s) purchased after thirty (30) days, no credits or exchanges will be issued.
All product sales are intended for retail/ “end user” customers only, and are not intended for wholesale or redistribution by the purchaser. The resale of any products purchased from any of the Company Retail Stores or the Brands’ e-commerce sites without the express prior written consent of Canelo Store, in each instance, is strictly prohibited. For the purpose of enforcement of this policy, no customer may purchase more than a number of products or product styles that Canelo Store, determines, in its sole discretion, to be a reasonable number in each circumstance during any 72 hour period without prior written consent. We may refuse to sell any products to any person that Black Sunday believes, in its sole discretion, intends or endeavors to violate this policy.
Mail returns require 10-12 business days to process. Customers will be notified via email when the return has been processed.
NOTE – Returns via mail will ONLY be accepted for online or phone purchases.
If we shipped you the wrong item, please call our Customer Service Department immediately at +1 855 2 CANELO (26 3560). It is important that you contact us before returning your item, so that we may assist you with the return shipping fees. If you do not contact us, you are responsible for all return shipping charges.
Before you call, please have your order number available. Please be prepared with a detailed description of the differences between the item you ordered and the item you received.